Refund policy

At Oudology London, we are committed to providing high-quality products and an exceptional customer experience. We hope you are delighted with your purchase, but we understand that there may be instances where a return or refund is necessary. Please read our policy carefully.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we sincerely apologise for the inconvenience. Please contact us at hello@oudologylondon.com as soon as you receive your parcel. Include:

Once reviewed, we will provide a resolution, which may include a replacement or refund.

Change of Mind Returns

Due to the nature of our products, we are unable to accept returns or offer refunds for items that have been opened, used, or purchased in error.

Non-Refundable Items

The following items are not eligible for return or refund:

Refund Exceptions

Refunds will only be considered on a case-by-case basis under specific circumstances, such as duplicate orders due to a payment error. Please contact us for review if you believe your case qualifies.

Refund Process

If a refund is approved, the amount will be credited back to your original payment method within 7 working days. Please note:

Order-Related Inquiries

For any order-related concerns, please contact us at hello@oudologylondon.com with the following:

Without these details, we will be unable to process your request.

We aim to resolve all inquiries promptly and thank you for your understanding. If you have any questions or concerns, please reach out to us at hello@oudologylondon.com.